Privacy policy
This Privacy Policy sets out how we collect, use, disclose and protect your personal information that’s collected through the website www.coachb.com.au (Site) or directly from you.
Please read this Privacy Policy carefully. Please contact us via email to bernadette@coachb.com.au if you have any questions.
You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and consented to it.
We respect your right to privacy and are committed to safeguarding the privacy of our clients and Site visitors. If you do not wish to provide personal information to us, or you wish to withdraw your consent for our use of your personal information however, it may affect your use of this Site or any products or services offered on it.
Collection of personal information
Personal information:
The type of information we collect may include:
- name;
- contact details including email address, address and telephone number;
- demographic information such as postcode;
- preferences and opinions; and
- any other information requested on this Site or otherwise requested by us or provided by you.
Your use of our Site:
As with most online businesses, we may automatically log information about your access and use of our Site, including through the use of internet cookies, your communications with our Site, the type of browser you are using and the domain name of your internet service provider.
Your opinion and feedback:
We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you.
If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
use of personal information
We collect and use the information for purposes which may include:
- to contact and communicate with you;
- to operate, maintain and provide to you the features and functionality of products and services offered on the Site;
- for internal record keeping;
- for market research and business development including website development;
- marketing including direct marketing;
- to run competitions or offer additional benefits to you; and
- to send you promotional information about third parties that we think may be of interest to you.
disclosure of personal information
We may disclose personal information:
- for the purpose of providing information, products, services or marketing to customers;
- to credit reporting agencies and courts, tribunals, regulatory authorities where customers fail to pay for goods or services provided by us to them;
- legal compliance: to courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- to third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
- third parties to collect and process data using Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.
- Where we disclose your personal information to third parties for these purposes, those third parties will only be provided with access to your information as reasonably necessary for the purpose that we have engaged them, and we will request that the third party follow this Privacy Policy and all applicable laws regarding handling of your personal information.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we would seek to maintain confidentiality.
security of your personal information
We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988. A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
complaints about privacy
If you have any complaints about our privacy practices, please feel free to send details of your complaint to us by email. We take complaints very seriously and will investigate and respond to you in writing shortly after receiving written notice of your complaint.
tracking and cookies
We may from time to time use cookies on our Site. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our Site. Our Site may from time to time use cookies to analyse Site traffic and help us to provide a better visitor experience. In addition, cookies may be used to serve relevant ads to Site visitors through third party services such as Google Ads or Meta. These ads may appear on this Site or other websites you visit.
third party websites
Our Site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. We are not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of every website that collects personal information.
changes to privacy policy
We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our Site. Please check this Privacy Policy regularly, prior to providing personal information, to ensure you are aware of any changes.